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For customer
service questions please click here - Customer
Service
Are your products sold in any music stores?
Are your products sold in any music stores?
At the current time all domestic sales of AxeTrak products are handled factory
direct. To maintain the quality and the tight tolerances necessary to
eliminate unwanted resonance and noise, all AxeTrak products are handmade
one unit at a time right here in the USA. This commitment to quality comes
at a high premium. In order to keep our products as competitively priced
as possible, we have chosen to deliver them factory direct in the USA. However, we are
currently looking for exclusive dealers in other major countries throughout
the world.
How do I know which version I have?
The first guitar version of the AxeTrak did not have a paddle switch on the front of
the unit. The second version introduced the high frequency roll-off
switch. The newest version introduced our custom AxeTrak® brand speaker and also
has an aluminum faceplate. The serial number on the newer guitar version
begins with AXT-. The older versions begins with AT- and usually have a plastic faceplate.
Can I upgrade my older unit to the newer version/standard?
Yes, we are happy to upgrade your unit for a moderate fee. Please
contact our office and answer a few questions so we can identify what
version and revision you have we will gladly give you a fixed rate to do the upgrade. Rate is dependent on how
old your unit is and how many modifications we have to do to bring it to
the current standard. Maximum charge is $125 plus shipping.
Do you currently ship your products to other countries?
Yes,
we are currently able to ship our products to more than 190 countries via the United States
Postal Service, Global Express Mail. This insured method of shipment is
the most cost effective method for the customer.
What type of microphone is used in the AxeTrak?
The proprietary
microphone used in the AxeTrak is of the dynamic cardioid type. Of course
we started with the industry standard SM57 when developing this product
but quickly realized that what sounded good in an open room sounded awful and
unnatural in the small wooden enclosure of the AxeTrak. This dilemma made
it necessary for us to try countless variations and types of microphones
for this application before finally deciding on the modified dynamic
cardioid cartridge that we now use.
Can I change the microphone or reposition it?
No, The microphone cartridge
used in the AxeTrak is meticulously placed and aligned to our exact requirements and permanently mounted inside
the enclosure. This allows the user to produce the best possible variety of USABLE guitar tones. We have found in the development of this device that
microphone placement and mounting is extremely sensitive in a closed box
of this size. To eliminate the possibility of the user not being able to
find the sweet spot, we have found it for them.
What type of speaker is used in the AxeTrak?
The
guitar version of our tabletop AxeTrak uses our AxeTrak®
brand custom designed heavy-duty speaker. The bass guitar version of our
tabletop AxeTrak uses a custom designed speaker manufactured by
Eminence Speaker. Both of these speakers are 6.5 inches in diameter and
are built like tanks. The speaker used in the guitar version is custom
made to our unique specifications and is the perfect match for the other
components used on this device. We had a particular sound in mind and this
speaker gives it like no other on the planet. The speaker used in the bass version is
custom made as well and has extended low end
response. Musicians are amazed when they hear the thump and presence that
this little baby puts out.
How long are the speakers guaranteed for?
All speakers used in our
products carry a 5 year warranty through JLH Products. We are proud to say that in the 3
years that we have been selling our products we have NEVER had a single
one go bad.
Can I purchase an AxeTrak with a custom input impedance?
Yes, sometimes there are unique situations where a user will need a specific
impedance value for their setup. This is no problem. For an additional
$10.00 we will gladly make your AxeTrak in either 4 or 16 ohms.
How loud is the AxeTrak outside of the enclosure?
Why is the AxeTrak so quiet considering how loud my amp is?
The volume of the AxeTrak is greatly
reduced due to several factors:
Can I use the AxeTrak with high power tube amps rated over 50 watts?
The AxeTrak can usually handle
a 50 watt tube head at full or close to full volume. Please note, if you use a foot pedal or rack effect that boosts the level or gain of your amp, you must reduce the master volume output accordingly as this can blow the fuse even with a much smaller amp. Many of our customers have 100 watt heads that they would like to use with the
AxeTrak. For high power amplifiers we suggest that you do one of four things when using the AxeTrak. Can the AxeTrak
damage my amp?
No, if
the AxeTrak is used as described in the user manual it will not harm your
amp in any way. Here's the thing, musical amplifiers both solid-state and
tube were made to drive speakers or speaker cabinets. Quite simply, that is exactly what the AxeTrak
does, your amplifier sees a speaker load. We are proud to say that we have
never had any of our customers ever claim that our device was responsible
for damaging their amp. Digikey part number is: F2509-ND. Do I have to use the
impedance matching transformer to get the best possible tone?
You
definitely do not need to use the impedance matching transformer if your
input or recording device can accommodate low impedance microphone cables.
Many guitarists and musicians like the transformer because it rolls off
some of the low-end frequencies and gives a nice tight sound. Others love
the low-end response that you get when you don't use it. We strongly
recommend trying it both ways just so you know how the tone is affected by
its use.
What should I use to remove the deep plug if it gets overtightened?
The deep plug has a slightly tapered thread so that it does not rattle or resonate when in use. Due to temperature
variations and depending on how tightly the port was screwed in, it can sometimes be rather stubborn to remove. Should you find your port difficult to
remove we suggest using a small angle bracket like the one shown in the picture below. These brackets are roughly 3-4
inches long and 7/8 inches wide. You can get them at any hardware store for about 1$. This bracket will give you plenty of leverage to remove any
plug should it get over tightened. Please note: It is not necessary to over tighten the port plug. A quarter or nickel actually works quite nicely and
will allow you to tighten the port just enough.
Does the AxeTrak work for clean tones?
The AxeTrak was originally designed for reproducing overdriven
tones but in actuality it sounds great for clean tones as well.
Can the AxeTrak work for church situations where sound quality is
important and stage level is a concern?
This interesting usage of the AxeTrak has become extremely popular in America.
Many guitarists playing in churches that have expanded to contemporary
Christian music love the sound of their amps but for obvious reasons
are restricted to moderately low stage level. The AxeTrak solves this
problem for guitarists as well as bass players. Any bassists that loves
the overall warmth of a bass speaker moving air will hear very obvious
differences when comparing an AxeTrak to a direct box or direct output of
their amp, making it the perfect addition for this type of situation.
A friend told me about Axe Trak, but I was concerned that our musicians wouldn’t be satisfied without their amps blasting on stage. Instead, from the first week they’ve raved about it! We’re getting a great guitar sound while keeping complete control over the SPL in our services. Our worship leader likes it so much that we’ve just purchased two more for our other two campuses. Scott Anthony, Technical Director Cross Timbers Community Church www.crosstimberschurch.org The AxeTrak sounds HUGE! For something so quiet it makes a sound that can
tear Clients: Saddleback Church, New York Summer Stage Series, Mariners
Church,
What is the difference between the guitar version and the bass guitar version?
The main difference between the two versions of the AxeTrak is the speaker.
Both versions of the AxeTrak use a custom designed speaker manufactured by
Eminence. The speaker used in the guitar version is custom made to
our unique specifications and is a perfect match for the other components
used on this device. We had a particular sound in mind and this speaker
gives it like no other. The speaker used in the bass version is custom
made to our unique specifications and has extended low end response. The second difference is microphone placement and
mounting. The third difference is the color of the LED. The guitar version
of the AxeTrak uses a red LED and the bass version of the AxeTrak uses a
green LED. There are also some minor modifications to the inside of the
cabinet.
Can I use the Bass guitar version of the AxeTrak with high power bass amps rated over 75 watts?
The AxeTrak is designed to
handle 75 watts rms but that does not mean that you cannot use a 1000 watt
amp as long as the master is turned down. Unlike guitar where most players
are trying to crank their amps for that ultimate sweet tone, most bass players
have huge power amps so that their tone is clean without distortion. Many
of our users use 300 to 750 watt bass amps but just set them so that the
LED on the AxeTrak just begins to illuminate. This only requires about 15-20 watts to
illuminate. The only real concern when using the AxeTrak is having an amp that will
drive an 8 ohm load. The bass guitar tracks on this site were recorded
using a 300 watt Randall bass amp.
Do you have a return policy?
Yes, we strongly
suggest that you listen to all of the sound
clips on our website and email us with any questions you may
have prior to placing your order. Both standard versions of our smaller AxeTrak Isolation Cabinets
come with a 5-day money back guarantee. This includes the table top version for guitar and the table top version for bass guitar. This guarantee starts the day
you receive your product, not the day it is shipped. If you are not satisfied with your AxeTrak recorder for
any reason, you can send it back for a prompt refund of the full amount minus the original shipping
charges and a $15.00 restocking fee. You must call or email our office within 5 days of receiving your AxeTrak and
explain that you would like to return it and why it will not work for you.
We will in turn issue you a RMA number so that you can return the device.
This RMA number must be clearly written on the outside of the box or your return
will not be accepted. The device must be returned in the original box with
all required components, manual, accessories, and be in perfect condition.
You will be financially responsible for shipping the product back to our
facility. It is our sincere desire to see that our customers are happy with their purchase.
We strongly recommend that you ship returned merchandise with insurance included as
only undamaged product will be refunded. Please be aware that this 5-day return policy does NOT apply to our larger custom made cabinets. If you have any questions or are unclear on this issue please ask questions prior to purchase.
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