<

Can I pay online or by phone?
Yes. We want you to feel completely comfortable when placing an order. All the information you transmit to us is secure and is kept strictly confidential.

• Online: This is your most convenient option. If you choose to order online, simply enter all of your information through our secure server. You can order 24 hours a day, 7 days a week.
  International Orders: If you purchase an AxeTrak that is shipping outside of the U.S. your credit card will be authorized (NOT CHARGED) an extra $120.00 at the time of purchase. This authorization is solely to cover international shipping charges to your country via the United States Postal Service. If you purchase two AxeTraks your credit card will be authorized (NOT CHARGED) an extra $200.00 at the time of purchase. When we receive your online order, we will calculate your actual shipping cost and it will be clearly noted on the printed receipt that you receive with your order. We will only charge your card for the actual shipping charges, not the estimated charges. If the actual shipping charges are more than the estimated $120, we will contact you before processing your order. This extra $120 charge only applies to international orders shipped outside of the U.S.. Please allow approximately 2 weeks for delivery on all international orders shipping outside of the United States. Please note that you are solely responsible for any additional duties, tariffs and/or taxes charged by your country and/or courier to import and deliver your order.
• Phone: If you prefer, you may call our friendly customer service team, Monday—Friday 8-5, Pacific Time and we will be happy to help you with your order.
• US Mail: If you prefer, you may also pay for your purchase with cashiers check or money order. Simply fill out the online order form and print the "Order Summary" page instead of finishing the online process. There is no need to enter your credit card information. Just mail your payment along with the Order Summary to:

  JLH Products
  PO Box 544
  Lake Forest, CA 92609
  
  Please make your check or money order payable to JLH Products.

Is my credit card safe?
Our secure server software, together with your browser, strongly encrypts all of your personal information — including credit card number, name, expiration date, and zip code — so that it cannot be read by anyone else over the Internet. The encryption process converts the characters you enter into coded data that is then transmitted securely over the Internet. Your data is then stored in its encrypted form for maximum safety.

When will my credit card be charged for an order?
Your credit card will be authorized upon order placement. Your credit card will be charged when your order is ready to ship. 

Do I have to pay sales tax on my order?
Sales tax is added on to orders shipped to California regardless of where the purchase originates. At this time, all other orders do not incur sales tax. 

How do I track my order?
The day your order is shipped, we will email the tracking number to you so you'll know your order is on its way. FedEx packages can be tracked by visiting www.fedex.com. UPS packages can be tracked at www.ups.com.  

Money Back Guarantee
All AxeTrak Professional Recorders come with a 5-day money back guarantee. This guarantee starts the day you receive your product, not the day it is shipped. If you are not satisfied with your AxeTrak recorder for any reason, you can send it back for a prompt refund of the full amount minus the original shipping charges and a $15.00 restocking fee. You must call or email our office within 5 days of receiving your AxeTrak and explain that you would like to return it and why it will not work for you. We will in turn issue you a RMA number so that you can return the device. This RMA number must be clearly written on the outside of the box or your return will not be accepted. The device must be returned in the original box with all required components, manual, accessories, and be in perfect condition. You will be financially responsible for shipping the product back to our facility. It is our sincere desire to see that our customers are happy with their purchase. We strongly recommend that you ship returned merchandise with insurance included as only undamaged product will be refunded

Contact Us at 
axetrak@jlhproducts.com

JLH Products
PO Box 544
Lake Forest, CA 92609
Tel: 949-859-7293
Fax: 949-859-1248

Copyright © 2002 JLH Products. All Rights Reserved